Artificial Intelligence (AI) in human resources refers to the use of computer systems to perform tasks that typically require human intelligence. This includes activities such as hiring, training, and supporting employees. AI has the potential to make the workplace more efficient and improve employee experiences, helping companies to make better decisions.
The idea of using AI in HR began with the development of technology capable of analysing data and automating repetitive tasks. For instance, companies started using algorithms to screen resumes, allowing them to quickly identify the best candidates for a job. The roots of AI can be traced back to the mid-20th century, but advancements in data analysis and machine learning over the past decade have made it a powerful tool for HR professionals.
AI affects people's lives significantly. For workers, it can mean a more streamlined hiring process where they are matched to jobs that suit their skills better. For communities, this technology can lead to economic growth as businesses become more successful by hiring the right people quickly. However, there are also challenges, such as the potential for biased algorithms that could disadvantage certain groups, and that is why it is essential to monitor the ethical implications of AI.
Many international organisations, like the International Labour Organization (ILO), are considering how AI can create better workplaces. For example, large companies like Unilever use AI tools to analyse applicants' data, focusing on skills rather than just degrees, which helps them discover talent from diverse backgrounds. Similarly, LinkedIn employs AI to recommend jobs to users based on their profiles and activities, enhancing job matches.
Despite its advantages, AI in HR also raises concerns. One significant issue is biased algorithms, where AI systems trained on historical hiring data can perpetuate existing prejudices. This highlights the need for ongoing oversight and regulation. Additionally, there are debates about the loss of human touch in hiring and training processes, as some workers may feel that interactions with machines are less meaningful than those with human professionals.
In conclusion, while AI is reshaping HR positively by making hiring smarter and support more personalised, it is essential that we approach its implementation with caution to ensure fair and inclusive workplaces for everyone.
